News & Noteworthy


 

Experience ILTA
By Jamie Serafin, IT Director Conrad O’Brien PC

Celebrating a Big Milestone
By: Joanne Miraglia, Office Manager, Sweeney & Sheehan, P.C.

 

O Canada, Or Should I Say, O Tornoto 
By Marlys Hickman, Fox Rothschild, Philadelphia Firm Administrator; ALA Philadelphia Chapter, VP of Business Partner Relations and Special Events


Keep on Rollin'
By Christine McCarry, Practice Support Manager, Ballard Spahr


My Learning Experience at the Chapter Leadership Institute in San Antonio, TX
By: Gail W. Ruopp, Executive Director, Flaster/Greenberg PC



Lessons Learned from Attending the Legal Marketing Association Conference
By Shannon Duffy, Marketing Manager, Conrad O'Brien



Clean Bills, Happy Clients
By Candy Sharpe, BillBLAST

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit www.iltanet.org

Client Service Aspect of Client Satisfaction - Amenity or Necessity? 
By Garnett Bandy, DTI

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit www.iltanet.org

The 2014 SHRM Annual Conference as Experienced by a "Newbie"
By Patricia Woodson, SPHR, Director of Administration and Human Resources, Pepper Hamilton, LLP

 

Events & Attractions

 

January 13, 2015:  12:00PM to 2:00PM 
January General Membership Luncheon Meeting 
“The New World of Lawyer Addictions – And Why Your Firm Should Care” (1 Credit of Pennsylvania Ethics CLE - bring an attorney as our guest!) Presented by: Ken Hagreen, Executive Director Emeritus of Lawyers Concerned for Lawyers; Paul Burgoyne, Esq., Deputy Chief Disciplinary Counsel of the Pennsylvania Supreme Court; Laurie Besden, Deputy Director of LCL Location: Chima Brazilian Steakhouse, 1901 John F. Kennedy Blvd, Philadelphia. Sponsored by TelcoWorks

February 12, 2015:  12:00PM to 2:00PM 
February General Membership Luncheon Meeting "Productive Communications: How to Influence and Impact the Team Environment in Your Firm" Presented by: Neen James; Location: Del Frisco's, 1426-28 Chestnut St, Philadelphia

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Calendar of Events

 

 

Spotlight


Business Partner Appreciation Night
Culinary Cookoff II ~ Spotlight:

On Wednesday, November 5th, the Philadelphia ALA orchestrated a cook off in appreciation of our Business Partners. Six teams were chosen. Two were making salad, two were making sides and two were making desserts. I was on the salad team. I eat salads EVERY day of the week. I live, eat and sleep salads. The salad we put together was five star. The taster chose the other team. Hey, the guy who was the taste tester was a “Five Guys” kinda guy. Eating salad was not his strong suit. How would he recognize a good salad. No one said we were good losers. 


John Diehl and Loren LaQuintano were making dessert. I believe they won the contest. Yeah, Loren looks like he knows what he’s doing.

So enough with the competition. I’m over not winning as is Adaptive Solutions, right Chuck?

At dinner, I sat with awesome women from USI Affinity. Shelly Lawson was my neighbor at dinner. She survived. It was a great venue to meet people you do not know. Tip: At any networking event, sit with people you do not recognize or know. You definitely will go away with a “take away”.

The view at the Loews was once again remarkable. We truly live in an exciting and vibrant city.  

Congratulations to Diane Burkhardt for winning a scholarship to Nashville in the spring.

The people who orchestrated this event did an AWESOME job. It’s a lot of hard work to make an event go as seamless as this one did. Thank you. Marlys, Pat and Joanne – you ROCK!!!!


Dave Grimes of Graffen Business Systems,
Diane Burkhardt of Lewis Brisbois
& Chuck Davis of Adaptive Solutions


Gil Marquez of Feldman Shepherd, Debbie Kendorski of Golkow and Chelsea Caro of Milstead & Associates


Go Team Blue!

By:  Gail Ruopp, Executive Director Flaster/Greenberg

 
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