News & Noteworthy



Cost Recovery, a different kind of solution
by Tom Streeper

The Top Ten Reasons You Need Document Management Software
by Ellen Freedman, CLM - Law Practice Management
Pennsylvania Bar Association

My Learning Experience at the Chapter Leadership Institute in San Antonio, TX
By: Gail W. Ruopp, Executive Director, Flaster/Greenberg PC

Lessons Learned from Attending the Legal Marketing Association Conference
By Shannon Duffy, Marketing Manager, Conrad O'Brien

Clean Bills, Happy Clients
By Candy Sharpe, BillBLAST

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit

Client Service Aspect of Client Satisfaction - Amenity or Necessity? 
By Garnett Bandy, DTI

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit

The 2014 SHRM Annual Conference as Experienced by a "Newbie"
By Patricia Woodson, SPHR, Director of Administration and Human Resources, Pepper Hamilton, LLP


Events & Attractions




Monday, July 13, 2015
12:00PM - 1:30PM  Business Partner Committee Meeting - Location: Conrad O'Brien, 1500 Market Street, Suite 3900, Philadelphia. Business Partners please RSVP 

September 9, 2015 - 12:00PM - 1:30PM - General Membership Luncheon "Real Estate Trends in Philadelphia" Presented by: Anthony J. Colciaghi, Principal of Francis Cauffman and Glenn Blumenfeld, President of Tactix Real Estate Advisors.  Attendees will learn how fundamental changes in the legal industry since the Great Recession have impacted space utilization and what future trends may be. Real estate represents one of the largest line item expenses for law firms after salaries: Administrators and law firm managers will want to hear what firms are doing to reduce real estate costs and better adapt their space to the way firms practice today.  Location:  The Bellevue 200 S. Broad Street, Philadelphia.  Register Now.

September 16, 2015 - 8:30AM - 9:45AM - PEP TALK: Leading Lateral Partner Integration – TIPS from the Trenches Location Ballard Spahr, LLP 1735 Market Street, 51st floor, Philadelphia. Sponsored by: 1st & Fresh; Presented by: Cathyann Bixby, Director of Lateral Growth and Integration for Ballard Spahr, LLP & Melissa Margulies, Client Service Counsel for Ballard Spahr, LLP ~ please Register

September 28, 2015: Monday

Save the Date!  

 Our chapter’s Annual Golf Outing – Monday, September 28th at The Riverton Country Club.  Not a golfer?  No worries as we are also hosting a bowling competition and wine tasting while the golfers are doing their best impression of professional golfers!  If you can’t get out of the office that day, please join us for cocktails and dinner!  Watch for more information.




Calendar of Events




2015 ALA Annual Conference
Nashville, TN ~ Spotlight:

Many of us from the Philadelphia area attended the 2015 Annual Conference & Expo. This year’s theme was “Inspire…Innovate…Lead”. Over 1,300 members attended. The exhibit hall was packed. The keynote speaker climbed Mount Everest twice. She connected our challenges with her experience climbing that mountain.

Nashville Music City Center, Nashville, TN

The educational sessions were relevant to today’s legal landscape. I attended one session which was 3 hours in duration. Attendees participated in a mock disaster. I would expect that everyone went back to work with suggestions and ideas to be better prepared for the next emergency or event.
The venue was unique. Nashville is a city that just doesn’t seem to sleep. Music is everywhere. The convention center is designed as a guitar and is 2 million square feet. Everyone got their exercise every day.

 Music City Center, Nashville

 We hosted a dinner at the Palm Restaurant on Sunday. Independence Chapter joined us.

2015 ALA Conference Dinner Attendees

Our Philadelphia Chapter Presidents' Current, Past and Future Elect  

Our business partners invited us to various places downtown where every establishment exuded so much energy.

 Diane Burkhardt & Gail Ruopp
unleash their inner cowgirl!

At the finale, a few of the Philadelphia members performed the Mummer’s Strut. Jeff Poppel was kind enough to record our dancing abilities. I enjoyed spending time with my colleagues and meeting new people. It was time well spent. I don’t think I have ever seen so many guitars cowboy boots and hats in my life.

By:  Gail Ruopp, Executive Director Flaster/Greenberg

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