News & Noteworthy

Celebrating a Big Milestone
By: Joanne Miraglia, Office Manager, Sweeney & Sheehan, P.C.


O Canada, Or Should I Say, O Tornoto 
By Marlys Hickman, Fox Rothschild, Philadelphia Firm Administrator; ALA Philadelphia Chapter, VP of Business Partner Relations and Special Events

Keep on Rollin'
By Christine McCarry, Practice Support Manager, Ballard Spahr

My Learning Experience at the Chapter Leadership Institute in San Antonio, TX
By: Gail W. Ruopp, Executive Director, Flaster/Greenberg PC

Lessons Learned from Attending the Legal Marketing Association Conference
By Shannon Duffy, Marketing Manager, Conrad O'Brien

Clean Bills, Happy Clients
By Candy Sharpe, BillBLAST

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit

Client Service Aspect of Client Satisfaction - Amenity or Necessity? 
By Garnett Bandy, DTI

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit

The 2014 SHRM Annual Conference as Experienced by a "Newbie"
By Patricia Woodson, SPHR, Director of Administration and Human Resources, Pepper Hamilton, LLP


Events & Attractions


The Salary and Benefits survey deadline for submission has been extended to Close of Business Friday, September 19th.  As a follow-up to recent postings in our Chapter’s Weekly Reader, and e-mail from Amy Kiefer for the First State Chapter, the 2014 Salary and Benefits data collection cycle is open and on-going.  Please note that the survey will close at 5 p.m. on Friday, September 12th.  If you are not the person in your organization responsible for completing the survey, please forward as appropriate. To get started click here any questions contact John Kirk  

September 16, 2014: ALA Cyber Chapter Webinar - "Substance Abuse in the Workplace"

September 23, 2014:  Annual Business Partner Meet & Greet at the Loews Philadelphia Hotel.  Register Now! 

October 8, 2014: General Membership Meeting "Toto We're Not In Kansas Anymore: Health Benefit Design Trends and Tips" Location: Racquet Club of Philadelphia, 215 S 16th St, Philadelphia, PA

October 9, 2014:  ALA NYC 2014 Educational Symposium & Exposition - see brochure

October 23, 2014:  Technology Section Education Meeting "Data Security Risks" Presented by PCS  Hosted by Tucker Law Group.  Register Now!



Calendar of Events




Casino Night Spotlight:

Philadelphia Skyline ~ "The view at Loews was spectacular"

Thursday, June 26th, the Philadelphia Chapter Association of Legal Administrators and its business partners met for an evening of gambling and networking otherwise known as Casino Night. The people at the craps table were the noisiest and loudest of the gamblers. This is typical of craps table. Not sure if it’s the game or the people that are attracted to the game. Everyone was shoulder to shoulder and hands went up in the air on several occasions.

Bruce Gosbin commandeered the black jack table. He was giving instructions to everyone (including the dealer). People were enjoying themselves.

The roulette table was the most subdued but again packed. There was very little space between players – very integrating.

The view at Loews was spectacular. This hotel has recently undergone some renovations and the end result is stunning. We were chatting with the bartender (don’t judge me). He told us that Loews was built around 1936 and much of the original façade was kept intact to preserve some of the history.

I had the privilege of meeting some new business partners, reconnecting with some other people as well as meeting many of my peers. A special thank you is in order for our members of the board who coordinated the event. Everything went off without a hitch. The event was a success. It’s important for all of us to take a step back occasionally and just build on our relationships.

By:  Gail Ruopp, Executive Director Flaster/Greenberg PC

Chapter Leadership Institute 2014, San Antonio, TX

Board Members:  Gil Marquez, Gail Ruopp, Joanne Miraglia, Jamie McQueen, Patricia Gallagher

Board Members:  Patricia Gallagher, Jamie McQueen, Rose O'Drain, Gail Ruopp, Joanne Miraglia & Gil Marquez (lucky man)

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