News & Noteworthy


Experience ILTA
By Jamie Serafin, IT Director Conrad O’Brien PC

Celebrating a Big Milestone
By: Joanne Miraglia, Office Manager, Sweeney & Sheehan, P.C.


O Canada, Or Should I Say, O Tornoto 
By Marlys Hickman, Fox Rothschild, Philadelphia Firm Administrator; ALA Philadelphia Chapter, VP of Business Partner Relations and Special Events

Keep on Rollin'
By Christine McCarry, Practice Support Manager, Ballard Spahr

My Learning Experience at the Chapter Leadership Institute in San Antonio, TX
By: Gail W. Ruopp, Executive Director, Flaster/Greenberg PC

Lessons Learned from Attending the Legal Marketing Association Conference
By Shannon Duffy, Marketing Manager, Conrad O'Brien

Clean Bills, Happy Clients
By Candy Sharpe, BillBLAST

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit

Client Service Aspect of Client Satisfaction - Amenity or Necessity? 
By Garnett Bandy, DTI

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit

The 2014 SHRM Annual Conference as Experienced by a "Newbie"
By Patricia Woodson, SPHR, Director of Administration and Human Resources, Pepper Hamilton, LLP


Events & Attractions



March 11, 2015 - 3 sessions - Excel: It's more than JUST a grid! 
1st Introduction - 10:00am - 10:50am 
2nd Intermediate - 11:00am - 12:15pm 
3rd Advanced - 12:45pm - 2:00pm 
Location: Drinker Biddle & Reath LLP, One Logan Square. Presented by: Ivan Hemmans, Manager of Technology Development and Communications, he offers a unique blend of experience and good-natured humor. Watch the calendar for more information.  Register Now!

March 18, 2015:  5:00PM to 7:00PM
"Chase Those Winter Blues Away Reception"  The Palm Restaurant (A new Business Partner!)  Come in from the cold and warm up with some light hor dourves and refreshments. We will be welcoming our new Members and recognizing our new Business Partners while reconnecting with friends, colleagues and current Business Partners. A caricature artist will be on hand for some added fun! Please register no later than March 16.

April 16, 2015: 12:00PM to 2:00PM  

General Membership Luncheon "Change of Gavel" Hard Rock Cafe.  Exclusively Sponsored by Our Gold Business Partner Adaptive Solutions.  Register Now!

April 21, 2015: 9:00AM to 11:30AM 
HR Section Education: Systemic Approach for Stamping Out Harassment
(FREE CLE OPPORTUNITY!!) 2.0 PA CLE and HRCI Credits courtesy of Duane Morris Institute. Networking & Breakfast: 9:00–9:30am; Presentation: 9:30–11:30am.  Location: Duane Morris Institute, 30 South 17th Street, Philadelphia. Jonathan A. Segal of Duane Morris will present.  The EEOC's strategic plan includes an emphasis on eradicating harassment.  This includes systemic harassment. Last year, 42% of the EEOC’s systemic investigations (not limited to harassment) resulted in a “for cause” finding by the EEOC. Indeed earlier this year, the EEOC held a public hearing on harassment and has committed itself to redouble its efforts in this area, creating a special harassment task force. See event for more detail.  Register Now!

June 4, 2015: 12:00PM to 2:00PM 
General Membership Luncheon "Diversity & Inclusion: 60 Tips in 75 Minutes". Presented by: Robert Stevens, Immediate Past Chair of the National ALA Committee on Diversity & Inclusion. Attending “Diversity & Inclusion: 60 Tips in 75 Minutes” will count towards 75 minutes of HR credit for CLM Recertification, or towards the additional hours needed by Functional Specialists applying for the exam (as long as HR isn’t your area of specialty – If you are applying for the exam, you cannot use it; however, if you are a CLM, you can use it for recertification)  Save the Date!



Calendar of Events




Business Partner Appreciation Night
Culinary Cookoff II ~ Spotlight:

On Wednesday, November 5th, the Philadelphia ALA orchestrated a cook off in appreciation of our Business Partners. Six teams were chosen. Two were making salad, two were making sides and two were making desserts. I was on the salad team. I eat salads EVERY day of the week. I live, eat and sleep salads. The salad we put together was five star. The taster chose the other team. Hey, the guy who was the taste tester was a “Five Guys” kinda guy. Eating salad was not his strong suit. How would he recognize a good salad. No one said we were good losers. 

John Diehl and Loren LaQuintano were making dessert. I believe they won the contest. Yeah, Loren looks like he knows what he’s doing.

So enough with the competition. I’m over not winning as is Adaptive Solutions, right Chuck?

At dinner, I sat with awesome women from USI Affinity. Shelly Lawson was my neighbor at dinner. She survived. It was a great venue to meet people you do not know. Tip: At any networking event, sit with people you do not recognize or know. You definitely will go away with a “take away”.

The view at the Loews was once again remarkable. We truly live in an exciting and vibrant city.  

Congratulations to Diane Burkhardt for winning a scholarship to Nashville in the spring.

The people who orchestrated this event did an AWESOME job. It’s a lot of hard work to make an event go as seamless as this one did. Thank you. Marlys, Pat and Joanne – you ROCK!!!!

Dave Grimes of Graffen Business Systems,
Diane Burkhardt of Lewis Brisbois
& Chuck Davis of Adaptive Solutions

Gil Marquez of Feldman Shepherd, Debbie Kendorski of Golkow and Chelsea Caro of Milstead & Associates

Go Team Blue!

By:  Gail Ruopp, Executive Director Flaster/Greenberg

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