News & Noteworthy


O Canada, Or Should I Say, O Tornoto 
By Marlys Hickman, Fox Rothschild, Philadelphia Firm Administrator; ALA Philadelphia Chapter, VP of Business Partner Relations and Special Events

Keep on Rollin'
By Christine McCarry, Practice Support Manager, Ballard Spahr

Lessons Learned from Attending the Legal Marketing Association Conference
By Shannon Duffy, Marketing Manager, Conrad O'Brien

Clean Bills, Happy Clients
By Candy Sharpe, BillBLAST

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit

Client Service Aspect of Client Satisfaction - Amenity or Necessity? 
By Garnett Bandy, DTI Document Technologies Inc.

This article was first published in ILTA’s March 2014 issue of Peer to Peer titled “Client Satisfaction: Customer Service Is Job One!” and is reprinted here with permission. For more information about ILTA, visit

The 2014 SHRM Annual Conference as Experienced by a "Newbie"
By Patricia Woodson, SPHR, Director of Administration and Human Resources, Pepper Law


Events & Attractions


Are you planning to take the CLM Exam?  The Philadelphia Chapter will refund the cost of the CLM exam to one lucky raffle winner a year who takes the CLM exam and passes. Submit you name to Joe Samarco if you are participating.   

July 22, 2014: Join the Delaware Valley Law Firm Marketing Group at their upcoming program: "Highlights from the 2013 AmLaw 100 Websites: The Best Practices Research – and Top Up-and-Coming Trends for 2014" with Deborah McMurray. Tuesday, July 22, 2014 at 12:00 noon at the CBS Broadcast Center, 1555 Hamilton Street (corner of 16th Street and Hamilton), Philadelphia, PA.  Click here for more information and to RSVP

July 24, 2014: ILTA "Philadelphia Summer Social"  Take a break from the daily grind; it's summertime!  Join us for a fun evening at Smith's Restaurant to meet, mingle and network with your peers and representatives from Soundpath Legal.  All are invited - Click here to create and account and register for this event.  Questions contact  Gail Ruopp,  

Monday, September 15th: 

September 15, 2014: 2014 Annual Golf & Bowling Outing - Riverton Country Club, Cinnaminson, NJ  Register Now!

September 23, 2014: SAVE THE DATE! Annual Meet & Greet at the Loews Philadelphia Hotel. More information coming soon ... 



Calendar of Events




Casino Night Spotlight:

Philadelphia Skyline ~ "The view at Loews was spectacular"

Thursday, June 26th, the Philadelphia Chapter Association of Legal Administrators and its business partners met for an evening of gambling and networking otherwise known as Casino Night. The people at the craps table were the noisiest and loudest of the gamblers. This is typical of craps table. Not sure if it’s the game or the people that are attracted to the game. Everyone was shoulder to shoulder and hands went up in the air on several occasions.

Bruce Gosbin commandeered the black jack table. He was giving instructions to everyone (including the dealer). People were enjoying themselves.

The roulette table was the most subdued but again packed. There was very little space between players – very integrating.

The view at Loews was spectacular. This hotel has recently undergone some renovations and the end result is stunning. We were chatting with the bartender (don’t judge me). He told us that Loews was built around 1936 and much of the original façade was kept intact to preserve some of the history.

I had the privilege of meeting some new business partners, reconnecting with some other people as well as meeting many of my peers. A special thank you is in order for our members of the board who coordinated the event. Everything went off without a hitch. The event was a success. It’s important for all of us to take a step back occasionally and just build on our relationships.

By:  Gail Ruopp, Executive Director Flaster/Greenberg PC


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